Support

Need help right away? Our live chat is the quickest way to speak with a team member and is available 24/7. Typical response times are just a few minutes for simple questions like bonus eligibility, game issues, or login problems. If you prefer a steady conversational pace, the live chat crew will walk you through steps, share screenshots, and keep things clear until your issue is resolved.

Email support for detailed requests and records

For documentation or more detailed account requests, email our support team at support@highwaycasino.com. Expect a response within 24 hours in most cases, and often sooner during peak hours. Email is best for sending ID documents for verification, attaching screenshots for technical issues, or for requests that you want on record.

Phone lines when you want to talk

Prefer to call? Reach our phone support for direct assistance:

• US: +1-888-699-3672
• AU: 61-1800-921-457

Phone response times vary by volume, but callers are generally connected within a few minutes. Our agents can help with urgent account matters, transaction questions, and guide you through site features in real time.

Payments and withdrawals — clear timelines and options

If your question involves deposits or withdrawals, our team knows the details for each method and currency we accept, including Visa, MasterCard, American Express, Discover, bank wire, Neosurf, Interac, and crypto options like Bitcoin, Ethereum, and Litecoin. Currencies supported include USD, AUD, CAD, EUR, and major cryptocurrencies. Typical timelines:

• Crypto (Bitcoin, Ethereum, Litecoin): usually the fastest, often confirmed within minutes to a few hours after network confirmations.
• E-wallets and card payments: commonly processed within 24–72 hours.
• Bank wire transfers: can take several business days depending on the bank. If you have a pending payout, contact support with your transaction ID and the team will track the payment and explain next steps. For game-specific payout or bonus questions, our agents can also explain wagering rules and limits so there’s clarity before you cash out. For example, see details about bonus-related features in our review of Treasure Chamber Slots .

What we’ll tell you up front: bonus and cashout rules

We’re committed to fairness and clarity. Key points to know before you play:

• Minimum deposit: $30.
• Wagering requirements: 35x bonus + deposit for deposit bonuses, and 53x for no-deposit bonuses.
• Game contribution: slots, keno, and scratch cards contribute 100% toward wagering; table games and live casino games contribute 0%.
• General maximum cashout: $2,500 per week. If you have questions about how a specific bonus applies, the support team will walk you through the exact terms and how they affect play and withdrawals.

Quick answers in the Help Center and FAQs

Before contacting support, check our Help Center for fast, step-by-step guides on common topics: account setup, verification, depositing, withdrawing, bonus terms, and troubleshooting technical issues. The FAQ is searchable and organized so you can get answers in minutes—perfect if you want to move forward without waiting.

Knowledgeable, friendly support that resolves issues

Our support team is trained to handle account, transaction, and gameplay questions with speed and care. Many simple issues are resolved in a single chat or call; verification and complex payment investigations may take 24–72 hours, with some payment provider checks taking up to five business days. If an issue needs escalation, our agents will explain the process and keep you updated so there’s momentum, not friction.

Responsible play and privacy

If you want to set deposit limits, take a time-out, or self-exclude, contact support and we’ll apply those tools immediately. We also treat your documents and account details with strict privacy and security—only the necessary team members will access them to resolve your request.

We’re here to make your experience fair, clear, and enjoyable. Reach out anytime via live chat, support@highwaycasino.com, or phone, and we’ll get you back to the games with confidence and balance. For a full look at who we are and what we offer, see our Highway Casino review.